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Have An Issue With Your Order?
If you have any issue with your order, please contact us immediately.
OakLabb provides a full years warranty on all products. If there is something wrong with your item within 12 Months of purchase, please contact our customer service at email@example.com, describe the damage and, if possible, supply with photos showing the damage.
Your claim will then be promptly considered, and replacement parts will be sent. The warranty does not apply to damages caused by normal wear, moisture damage, heat damage, misuse, or surface imperfections on real wood products. None of the above affects your statutory rights.
How Do I Order Spare Parts?
Our factory has in place a high standard of quality checks; however in the unlikely event you have a damaged or missing part, you can contact us.
The replacement part will be posted direct to you from our factory.
Our high specification packaging for products, is designed for transportation through a home delivery network. We do appreciate that on a small number of occasions damages do occur. If a product is damaged upon delivery, this should be signed as damaged and refused. You should then contact us straight away, so that we can assist with the problem. If damage is discovered when the product has been accepted, we will of course offer spare parts, no questions asked. All you need to do is contact us, and we will assist you in making sure we select the right part for you.
Upon arrival of delivery you must examine your order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact firstname.lastname@example.org within 4 days, providing your order number, and if possible, photos showing the damage. We will immediately start working to resolve your issue and keep you informed. It is important that you DO NOT accept items if there is visible damage to packaging unless of course you wish to accept and request spare parts where needed.
Orders which are damaged on delivery. Where a delivery has been refused by your customer as damaged, it must be clearly visible on the carrier’s website as damaged. The carrier will return the item to us, and we will send out a replacement. No additional costs will be incurred by you.
Claims for shortages and damages must be made within 5 days of receipt of delivery.
Our factory has in place a high standard of quality checks; however, in the unlikely event you have a damaged or missing part, you can contact us and order the item Replacement parts. The replacement part will be dispatched direct to you from our UK warehouse or factory.
30 Day Money Back
We get it - sometimes something just doesn't work for you and you want to return. As long as the item(s) are still in their original condition, you can return these within 30 days but the customer must pay for the return postal fees.
If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a full refund. All items are inspected on return.